Our team

Wendy Lawrence

Wendy Lawrence • Chair

Wendy Lawrence is the CEO of Totally plc. Wendy has a career in both public and private healthcare that spans some 35+ years. She has a wealth of experience having worked within the NHS, BUPA, Health Dialog (US based company), as well as running her own company during which time she supported numerous NHS and social care organisations across England, Wales and Scotland to deliver complex change agendas.

During Wendy's NHS career, she was Chief Executive of three large Primary Care Trusts with a combined budget of £460m, here she successfully ran and delivered 100% within budget and target deliveries. Wendy led a number of projects on behalf of the Strategic Health Authority including the establishment of new commissioning models for ambulance services and NHS Direct, as well as contributions to national projects including Reforms of Urgent Care Provision and Taking Healthcare to the Patient.

Gloria Cooke

Gloria Cooke • Non-Executive Director

Gloria Cooke is Clinical Quality Director of Totally plc. Gloria has had a forty-year career within the NHS, initially in both adult and children's nursing, practising for ten years in A&E but ultimately as Head of Nursing for a large integrated service. Her NHS management career covered a wide range of services rising to Group Operations Director for one of the largest acute trusts in the UK, managing three district general hospitals. In five years of independent practice Gloria fulfilled roles as Interim Chief Operating Officer, director of transformation and as professional consultant undertaking service reviews.

Gloria is also a non-executive director of companies operating within the retail sector where she is able to offer her considerable experience of managing change effectively and efficiently.

Lisa Barter

Lisa Barter • Non-Executive Director

Lisa Barter is Finance Director of Totally plc. Lisa Barter has spent 15 years leading finance in the independent healthcare sector. Prior to joining Totally plc in August 2017, Lisa was the Head of Finance for the healthcare division of Care UK and was employed by Care UK for over 10 years in a senior finance capacity. Care UK is England's largest independent provider of NHS services and has a diverse portfolio of healthcare services which include elective surgery treatment centres, provision of healthcare in UK prisons, urgent care centres, out of hours services and NHS 111.

Following a deliberate change in government policy, Independent Sector Treatment Centres (ISTCs) were set up in 2003. These were primarily designed to add capacity and reduce waiting lists for diagnostic tests and planned surgery. Lisa led the establishment of the finance function at Mercury Health Ltd in 2003, a start-up company which was successful in tendering for a first Wave £250m ISTC contract. The company was acquired by Care UK in 2007. Today, the healthcare division of Care UK is a £360 million revenue business. Lisa is a qualified chartered accountant having started her finance career at Ernst & Young LLP. Lisa also held management roles at both Hewlett-Packard and Oracle Corporation.

Andy Gregory

Andy Gregory • Managing Director

Andy was appointed as Managing Director of Vocare in December 2017. Andy has a wealth of executive and strategic experience in the healthcare sector having had a career in the NHS spanning 26 years. In his most recent role as Chief Executive of NHS Hardwick Clinical Commissioning Group (CCG) in Derbyshire, he specialised in leading large scale, complex business development programmes. Furthermore, in this role, Andy successfully introduced proposals to develop and integrate out of hospital services across the county, which led to a reduction in reliance on hospital beds and activity in secondary care settings. He is an experienced manager with a proven track record, having achieved the 3rd highest staff engagement scores in the country across all NHS organisations, at a time of unprecedented financial challenge and uncertainty.

Dr Jim Heptinstall

Dr Jim Heptinstall • Medical Director

Jim was appointed as Medical Director in March 2018, having previously been LCD for East Leicestershire & Rutland Urgent Care and the Vocare National Triage Service.

Barry Cooper

Barry Cooper • Director of Operations

Barry is Director of Operations at Vocare, having joined the company in May 2010. He has previously worked in a number of contact centres in a variety of different industries, including financial telecoms, retail and insurance.

Heather Maughan

Heather Maughan • Director of Quality and Nursing

Heather acts as the senior nurse for Vocare, leading the development of the nursing and non-medical professional workforce. Her main focus is service development, providing both clinical leadership for the mobilisation of new services and working with stakeholders on the development of existing services. Heather is a qualified nurse and health visitor, with advanced nurse practitioner skills.