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Somerset benefits from first year of integrated urgent care model

Press Release June 2016

The provider of the NHS 111 service in Somerset is celebrating its first anniversary today after answering more than 140,000 calls in a year.

Somerset Doctors Urgent Care (SDUC) took over the service from South Western Ambulance Service on 1st July 2015 and has seen significant improvements in its performance since.

In the past year the service has answered more than 140,000 calls, averaging over 12,000 per month.

As well as running the NHS 111 helpline, the Taunton based organisation also provides an integrated GP out-of-hours (OOH) service in Somerset.

Rachel Vokes, Head of Region for SDUC, commented: "It has been an encouraging first year for the service. We are definitely seeing the benefits of providing an integrated 111/OOH service in Somerset; it leads to greater efficiency and ultimately provides a smoother pathway, with a better patient experience."

"Our focus is to work with local accident and emergency departments who are overstretch, and improve access to urgent healthcare. We work closely with Clinical Commissioning Groups (CCGs) and local healthcare providers to achieve this."

SDUC is currently recruiting nurses and paramedics for 111 clinical advisor roles across Somerset, please visit NHS jobs for full details of the vacancies.

111 is the NHS non-emergency number which should be used if you urgently need medical help or advice but it's not a life threatening situation. The service is available 24 hours a day, 365 days a year.