Latest News from Vocare

St Mary’s Urgent Treatment Centre receives ‘GOOD’ rating from the CQC

28 September 2021

Totally plc is delighted to announce that St Mary’s Urgent Treatment Centre (UTC), Paddington has been rated as ‘Good’ by the Care Quality Commission (CQC) following an inspection in July 2021. The service is provided by Vocare, part of Totally plc’s Urgent Care Division

Totally plc’s Urgent Care Division provides integrated urgent care services to NHS patients across England, including urgent treatment centres, NHS 111, clinical assessment services and GP out-of-hours. Throughout the last 18 months, the Urgent Care Division has stood shoulder to shoulder with the NHS to deliver frontline care to patients throughout the COVID-19 pandemic.

The CQC is an independent regulator which monitors, inspects and rates services to ensure they meet fundamental standards of quality and safety. The CQC sets out what standards look like across five key domains and rates them as either inadequate, requires improvement, good or outstanding. When awarding a rating the five key areas are all equally important and there are a number of ratings combinations that will lead to an overall rating of good. A service does not need to achieve good in every domain for it to receive a good rating overall. St Mary’s UTC achieved good in all domains:

  • Effective - GOOD
  • Caring - GOOD
  • Responsive - GOOD
  • Well-led - GOOD
  • Safe - GOOD

This means that within the Totally Urgent Care Division all of its CQC registered services are rated as good, and moreover each of the services also is rated as good across all five categories.

CQC rating Dr Jim Heptinstall

Dr Jim Heptinstall, Medical Director for Totally plc’s Urgent Care Division says: “This is excellent news for patients, and for the wonderful team at St Mary’s UTC who have worked tirelessly during the last 18 months to support NHS colleagues in the response to the COVID-19 pandemic, while maintaining high standards of care.

“This rating demonstrates our commitment to providing continued high standards in all circumstances, to ensure the best treatment and care for patients”.