Latest News from Vocare

CQC rates all Staffordshire urgent care services as 'Good'

Press Release: 21/11/2018

Following a full inspection of the Urgent Care Centre (UCC) at Royal Stoke University Hospital, the Care Quality Commission (CQC) has graded it as 'Good' in all areas. The service is provided by Staffordshire Doctors Urgent Care which is part of the Vocare group, a Totally plc company which provides of a wide range of out of hospital services across the UK.

Staffordshire Doctors

This follows a recent CQC rating of 'Good' for the GP Out of Hours (OOH) service and 111 service, also provided by Vocare. This means that all urgent care services across Staffordshire provided by Vocare are now rated as 'Good' by the regulator.

When inspecting health services to provide a rating, the CQC looks at five key areas to assess whether they are safe, effective, caring, responsive and well-led. In each of the key five areas, the team made important improvements that had a major impact to how the overall service was delivered.

To achieve this rating the team introduced initiatives in all areas to address issues which required improvement, including:

  • Strengthening the governance processes
  • Increasing training and support for staff
  • Introducing daily risk meetings to ensure any incident complaint or issues are acted on immediately
  • Introducing home visiting paramedics
  • Increasing the numbers of advanced practitioners
  • Enhancing the medicines management process
  • Strengthening safeguarding processes and infection control processes
  • Developing ‘you said we did’ boards
  • Working with the CCG to introduce a clinical and operational model
  • Providing clear lines of accountability
  • Introducing regular meetings with staff and shared learning events and workshops
Dr Jim Heptinstall

Following the ratings, Vocare, one of the UK's leading national specialist providers of urgent care services, no longer has any 'Inadequate' ratings across their 24 services.

Dr Jim Heptinstall, National Medical Director for Vocare said:

"This is fantastic news for Staffordshire residents. We are incredibly proud of our staff and the services we provide and the CQC findings are testament to the continued determination of the local and national Vocare teams to provide the best possible care for patients."

"Today’s announcement highlights the considerable and tangible progress that Vocare has made to all of its services in just one year since its acquisition in October 2017. However, we will not rest here – we continue to work hard across all our services to provide high quality, responsive and personalised care for our patients."

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Vocare Ltd - Leading UK Urgent Care Provider

A wholly owned subsidiary of Totally plc, the Vocare Group is one of the leading national specialist providers of urgent care services in the country. Headquartered in Newcastle upon Tyne, it provides innovative healthcare services to approximately 9.2 million patients across the UK through urgent care centres, GP out-of-hours services, integrated urgent care centres and the NHS 111 service - working in close collaboration with the NHS and other healthcare providers in local areas nationwide. Totally completed the acquisition of Vocare Limited on 24 October 2017.

Totally plc

Totally plc aims to become a leading 'out-of-hospital' healthcare service provider in the UK, helping to address some of the biggest challenges faced by the UK healthcare sector. By working to deliver preventative and responsive care through its subsidiaries across multiple disciplines, Totally's goal is to improve people's health, reduce healthcare reliance, re-admissions and emergency admissions. Totally, via its subsidiaries, operates within the UK's outsourced healthcare market. Out-of-Hospital services include care in the community, GP surgeries, patients' homes, prisons and other public sector organisations, places of work as well as mobile locations and urgent care solutions.