11 Our priorities in the year ahead • To continue on our path to becoming the provider of choice for delivering high quality and best value urgent care services through effective partnerships; • To ensure we meet every one of our key performance indicators (KPIs) which are designed to ensure every patient has access to high quality care wherever they live; • To build on our expansion into London and continue our growth throughout the UK; • To positively involve our staff in innovative and proactive quality improvement programmes; and • To raise awareness of and improve access to urgent healthcare services.